User experience and information systems design experience through work in an academic library, a practicum, and coursework.

Usability testing of University of Toronto Library websites:
• planning, recruiting participants, and building scripts
• test facilitation, data processing, and recommendations
User-centered information system design
Experience and customer journey mapping
Information architecture
Prototype design of internet and intranet websites
Heuristic evaluation of websites
Data model and process flow diagramming
Business process and uses cases
Requirements gathering

Master of Information, University of Toronto (2017)